Widex helps empower hearing aid users with new mobile app feature

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Hearing aids and hearing care solutions provider, Widex, has introduced a new mobile app feature to help empower hearing aid users.

With up to 20% of new hearing aid users reporting difficulties and frustration in becoming familiar with their devices, Widex said the My Guide tool, a new feature in the WIDEX MOMENT mobile app, has been developed to make hearing aid adoption period as painless and positive as possible.

 “Using a hearing aid for the first time or adjusting to a new device can take time and dedication, because wearers have to form a new habit,” said Dana Helmink, AuD, Senior Manager, Clinical Product Specialist at Widex USA.

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“We developed the My Guide mobile tool to make the initial adoption period as painless and positive as possible. My Guide offers wearers videos and written instructions for proper usage, storage, maintenance and more, helping them to overcome problems remotely.”

Widex is encouraging hearing care professionals to promote the My Guide tool throughout the patient journey as a vital resource that simplifies device use and provides all the information they need, which can help relieve stress among patients.

Widex said My Guide can help save them valuable time by empowering patients to fully resolve certain issues on their own. The hearing aid specialist, said the tool reduces the need for clinic visits for wearers, improves confidence and overall hearing aid experience, and provides peace of mind that any necessary information is available at the touch of a button.

Dana added: “The new My Guide tool in the MOMENT mobile app serves as a full spectrum solution for hearing aid adoption fatigue, aiding both hearing care professionals and patients to achieve success with hearing aids.

“Moving forward, the app and My Guide tool will be updated to reflect new Widex models and product series, ensuring patients and hearing care professionals have the best hearing aid experience possible with all the information they need available in one, convenient location.”

Tags : hearing aidsWidex
Lee Peart

The author Lee Peart

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