Wheelchair users ‘crawl up stairs’ as lift maintenance problems persist

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A playwright who uses a wheelchair said she has been forced to ‘crawl up stairs’ to reach her fifth floor flat because of reported ‘frequent lift failures’.

Athena Stevens, who was in the news in 2016 for suing BA for damage to her powerchair, was told the flat would meet her needs but now wants the housing developers to provide better access and offer compensation.

The companies involved in the housing development and lift maintenance have responded to Ms Stevens offering their apologies.

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According to a London Live report, Stannah, which is responsible for managing the lift at the flats, said: “We will continue to monitor the situation at Winch House very closely and will treat any callouts from this address as a priority.

“We offer our apologies to the residents for the inconvenience caused.”

Meanwhile, developer Guinness Partnership told London Live: “We apologise to Ms Stevens and the other customers at Winch House for the problems with the lift.

“We are very much aware that this is not the first time this particular lift has stopped working. We will monitor its performance carefully and take any necessary remedial action.”

The building company, Hill, stated: “Our customer service team was in touch with Ms Stevens as soon as they were notified of the situation and have maintained regular dialogue to keep her updated on the progress made.

“We apologise unreservedly to Ms Stevens for the distress this has caused her.”

Tags : Athena Stevensguinness partnershiphillliftstannah
Joe Peskett

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