Wheelchair user slams Starbucks for accessibility ‘ignorance’


Ann Webster has said she felt ‘banished’ from Starbucks because of the height of tables in the coffee shop causing poor accessibility.

Disability campaign groups have criticised Starbucks stores which contain only high tables, describing the company as ‘ignorant.’

A BBC report detailed how Ann Webster, from Derbyshire, highlighted the problem on Twitter.

Story continues below

She claimed she felt “banished to sit outside” the chain’s St Pancras store.

The BBC went on to describe how campaigners for better disabled access on public transport said they were “frustrated and angry” about the shops’ lay-out.

Starbucks said the stores were designed to encourage “grab and go” culture.

Ms Webster, lead for equality and diversity with Derby City Council, wrote on Twitter in December she was shocked there were no standard tables available she could use.

She told the BBC: “Basically Starbucks at St Pancras has been refurbished but they have disregarded the needs of disabled people by having all high tables and bar stools inside.”

Adding: “The standard tables are outside in the cold. Several other disabled people on Twitter have complained too.”

Ms Webster complained to Starbucks about the accessibility issue to which it said it was sorry.

This response though, was described as ‘dreadful,’ by Webster.

The BBC report explained how Starbucks said a renovation to the store in 2019 was aimed at trying to encourage customers to take away their purchases.

However, it added it was working to fix the issue Ms Webster had highlighted.

A spokesperson said: “We take seriously our responsibility to ensure all areas of our stores are accessible to everyone.”

Last week, AMP reported on airport’s inadequate accessibility across the UK.

The story details how airports in the country are not doing enough to support people with mobility and access needs when on their travels.

Read the full story here:

Tags : accessibilitydisabilitystarbucks
Alex Douglas

The author Alex Douglas

Leave a Response