UPDATE: Motability continues to keep customer-base informed with COVID-related FAQs


Motability has been consistent in its messaging throughout the coronavirus pandemic, frequently updating its FAQs.

It explained that as the COVID-19 situation changes, the organisation understands that customers have a number of questions.

It is continuing to update the page regularly to ensure it covers the most frequently asked customer questions.

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It said: “The majority of dealers have now reopened and all are operating with social distancing measures in place. We ask for your patience and understanding as we all adjust to these new ways of working, keeping you and our colleagues safe is of the utmost importance.

“Please be reassured that the Scheme will support you where possible to help you remain mobile during this time.”

Adding: “Our Customer Services team is currently dealing with a high volume of calls, we hope you find the answer to your question here. If you do need to call, we ask for your support if you are unable to get through to us as quickly as usual.”

CLICK HERE to see the comprehensive list of FAQs.

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Alex Douglas

The author Alex Douglas

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