Unique supply relationship drives Medequip to “new levels” of customer service


Medequip has partnered with Britain’s only nationwide provider of stairclimbers AAT to offer special, unique solutions to home access.

The arrangement is already being proven in practice, with the first AAT Stella stairclimber with universal back delivered direct to a client on behalf of the local authority Occupational Therapy team.

Medequip’s retail and promotions manager, Alex Roberts, explained: “We pride ourselves on our determination to go beyond to meet customer needs, to work with our prescribers and a nationwide network of suppliers and manufacturers, to provide innovative ways to enable people to remain in, and use, their homes. It’s the right thing to do.

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“The request we had from one of our prescribers perfectly demonstrates that: AAT’s universal back is a product that has only just been launched, and not widely available through conventional channels. The arrangement we have with AAT meant we were able to quickly and cost-effectively empower what we hope will be the first of many people to either remain at home  after a mobility-limiting event, or accelerate their safe discharge from hospital.”

The combination of the Sella – the most popular stairclimber in the UK- with the innovative, new Universal Back means there is an off-the-shelf ‘one fits all’ solution to the problem of enabling someone who needs care, and has limited mobility, to access all levels of their home.

It can be supplied within a matter of days, instead of the weeks or months inevitable with stairlifts, through-floor lifts.

CE-marked and Medical Device Class 1 certified, AAT stairclimbers offer the greatest flexibility on the market, accommodating all shapes and sizes, from paediatric to morbidly obese (230kg) passengers. They can accommodate narrow and even spiral flights of stairs. Options feature an integral seat eliminating the need for a wheelchair indoors, or can clip-fix to a wheelchair if preferred.

Tags : AATmedequip
Alex Douglas

The author Alex Douglas

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