TGA Mobility, a leading supplier of mobility scooters to the trade, has successfully hosted its latest technical training course for dealer engineers at its headquarters in Sudbury, Suffolk.
The firm welcomed a “healthy number” of dealer engineers to its latest technical training course who experienced a deep insight into the company and an engaging and informative day full of tips and advice, according to the company.
Service manager, Dom Thomas, explained that allowing dealers to see the company “warts and all”, mean they get a “true feeling of our traditional family-run values whilst changing the perception many have that we are only a small company”.
He added: “These educational days are important because engineers can physically see how we strive internally to deliver an exceptional service for retailers. We always find these training courses rewarding as face-to-face interaction is invaluable in terms of cementing relationships and building trust.”
The training day involved a variety of educational sessions relating to TGA products and services, including several forthcoming new scooters and initiatives.
In terms of dealer support, a presentation was given explaining the new online warranty service which aims to save time for all TGA trade customers.
Internal TGA processes that focus on quality control were highlighted in a separate presentation before the engineers were given a guided tour around TGA’s impressive office, warehouse and workshop facilities.
The rest of the day was dedicated to a product training workshop – providing technical guidance on a selection of TGA’s scooters, namely the Breeze and Minimo ranges.
Engineers were invited to get involved with Q&A sessions in the workshop and see from a hands on perspective how to service and repair TGA scooters more effectively. The TGA PDI team (Pre Delivery Inspection) also provided a presentation so engineers could understand how its 32-point checking procedure ensures all scooters are in full working order before dispatch.
The final session focused on the wheelchair Powerpack range and how these units are designed to combine with the TGA StrongBack wheelchair.