A large chunk of the UK’s mobility retail network has ground to a halt after three days of persistent and heavy snow, which has forced many businesses to reluctantly close their stores and take vans off the road.
Even expansive businesses with large infrastructures and fleets have succumbed to the ‘Beast from the East’, as the snow storm has been dubbed, with Yorkshire-based Parkgate Mobility having to close branches in Clay Cross, Batley, Barnsley, Long Eaton and Beeston.
Norfolk-based Beactive Mobility was one of the first dealers to have been struck by the cold body of Siberian air and has been forced to shut all four of its stores until further notice. It is urging customers to leave messages on its answer phones and to stay safe and warm.
More Than Mobility has had to shut its Plymouth shop but has managed to keep its Northampton and Sidmouth outlets open.
These are just a handful of mobility dealers who have taken to social media to warn customers that their shops have had to close. Scottish businesses have been particularly affected after a Red Warning for snow was issued in central areas.
Suppliers have also been impacted and have found it difficult to make deliveries and send engineers out to customers. Drive DeVilbiss has said that due to the adverse weather it may take longer to answer calls.
Other mobility retailers in less severely affected areas have managed to muscle through the weather conditions to ensure their customers can still be served. Many have taken to social media to reassure their customers, including Ableworld, whose only closed store out of around 34 is Paisley.
Midlands-based Mobility & Lifestyle issued a statement declaring it was business as usual. It said: “We’re pleased to report that because we have a team of dedicated superstars that are 110% committed to providing excellent customer service in ANY weather.”
Meanwhile, North Wales’ DSL Mobility joked that it is “snowed under with great offers” as it continued to serve its client base in spite of the snow.
— DSL MOBILITY (@DSLMOBILITY) February 28, 2018
Lifestyle and Mobility announced that its Southend, Basildon and Potters Bar stores are all open but warned of possible delays. One of its team members posed on a mobility scooter reassuring customers she was on emergency call-out.
Meanwhile Millbrook Healthcare proudly posted a tweet showing two of its staff members from its East Sussex equipment service “ going the extra mile” to walk half a mile in snow to make sure a walking frame was delivered and also cleared a pathway for an ambulance.
Paul and Gary from our #EastSussex community equipment service are certainly going the extra mile today; a half-mile walk in the snow to make sure a walking frame is delivered and clearing a pathway for an ambulance. That’s #dedication to the cause. Stay safe, guys! #Snowmageddon pic.twitter.com/Io9jM6WOru
— Millbrook Healthcare (@MB_Healthcare) February 27, 2018
How has your mobility business been affected by the snow? Have your say below or email firstname.lastname@example.org