Second Herefordshire Care Home residence gains Outstanding rating


A second Herefordshire Care Home residence has gained an Outstanding CQC rating within little over a month.

Dulas Court, which provides care for up to 31 people in Hereford, has quickly followed Charnwood Country Residence (see Herefordshire care home celebrates Outstanding rating) in gaining the coveted top rating.

Karen Rogers, owner of Herefordshire Care Homes and Dulas Court, said: “Dulas Court provides the very best care and lifestyle for everyone who lives there. We are continually striving to challenge the myths about care homes, it is fantastic to be Herefordshire’s only group of outstanding care homes and shows the commitment and tremendous amount of hard work by every member of our team.

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“If you visited Dulas Court you would think you were in a five star hotel, we have so many options, fine dining with private dining. We have walking groups, bird spotting, a gardening group with a well stocked polytunnel all set amongst 14 acres of beautiful accessible landscaped gardens. That environment set against exemplary care is why we are proud to have been recognised as Outstanding again by the CQC.”

With just one in around 200 care homes gaining an Outstanding rating, the recognition places Dulas Court in the top 1% of providers in the country.

Deb Holland, CQC’s head of inspection for adult social care in the central region said: “Our inspection team were impressed by the level of care and support observed at Dulas Court. People received person centred care that maintained their health and wellbeing. They told us that they felt supported to keep their interests and hobbies. The provider looked at creative ways in which they could recognise and reflect people’s life histories and interests.

“The provider was innovative in the use of new technology and adaptations to minimise the impact of dementia on people’s independence and wellbeing.

“For example, specifically designed furniture was in people’s bedrooms. This allowed people to choose what they wanted to wear and then staff could place the clothes in a wardrobe that had an open design designed so that the person could immediately locate the clothing that had been chosen the following morning independently.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

A full report of the inspection has been published on CQC’s website at:

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