As part of this month’s dealer panel, AMP spoke with a number of leading mobility retailers.
The aim was to gather industry thoughts on how COVID-19 has impacted business plans and what that means for Q4 and beyond.
This is what Lifestyle & Mobility’s Darren Macey had to say:
How has COVID affected plans for Q4?
DM: Unlike a lot of businesses in and out of our industry, we have seen record sales figures since the government have opened up the retail sector. We was expecting a bit of a bounce back business, but nothing like what we had.
We were blown away by the amount of business we had coming through the doors. So as we enter into Q4 we are feeling very optimistic and positive about the next stages of how COVID will affect us. We believe this is down to a few factors, obviously built up business while we was shut during lockdown, customer contact, the staff that weren’t furloughed were tasked to regularly call our customers to see if they were okay.
This wasn’t to sell them anything, but more to ensure they weren’t lonely. We feel this kind customer contact has gone a long way and we stayed in there forefront.
What plans have you put in place given how 2020 has turned out?
DM: We have some exciting plans ahead. We are expanding our specialist operation in Potters Bar to a new bigger and better location and we shall be moving our Bournemouth Store to what could be newest Flagship. All I can say for now is watch this space.
Compared with last year’s predictions, how do you expect the year to turn out for you from a business point of view?
DM: Although we have lost a couple of months, we do expect to our overall turnover to end up the same or similar to last year. However, we are now forecasting an increase in profits, as we are benefiting from rates relief. I think a lot of businesses will be pleasantly surprised to see a similar thing.
Keep your eyes out for more on this month’s dealer panel in the coming week.