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Parts sourcing issues leave residents ‘trapped’ by lift breakdown

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Ongoing problems sourcing parts for a broken lift mean it could be several more weeks before residents at a Lincolnshire sheltered housing block can leave their flats.

The landlord for The Limes in Waltham, LHP, insisted it has been constantly enquiring about sourcing lift parts from a supplier in Italy but told a local newspaper that it is unsure exactly when the equipment can be fixed.

LHP told the newspaper however, that it expects the lift to be fixed within a month.

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Pensioners who rely on the lift have described being ‘trapped’ in their flats since the equipment broke in October.

According to a GrimsbyLive report, LHP has fitted a temporary stairlift but residents believe it is not fit for purpose as it requires the user to transfer from one stairlift to another half way up.

LHP director of customers Bridget Lloyd told the newspaper that the landlord is working to fix the issue.

She said: “Since the situation arose, we have been in regular contact with residents, forming a working group to establish a solution and it was at our latest meeting, in December, that the residents informed us of their desire to see a new lift installed that would better suit their needs.

“Of course, this does not solve the immediate problems, but our desire – given the situation we are in – is to source a long-term solution that is the best outcome for all concerned and this is what we are doing.”

Last week she said: “As of this week, we can confirm that we will repair the existing lift while looking at a long-term more satisfactory replacement.

“Despite our constant enquiries to source the necessary parts, which come from Italy, we are still awaiting a definite date for arrival, although that is expected to be within the next month.

“Once we have those, the repair will take place immediately. In tandem, we are finalising timescales and options for the complete replacement.”    

She added: “Once again, we stress the existing lift will be replaced with one that addresses the concerns of the residents and we endeavour to carry this work out as quickly as we possibly can, without compromising on quality or design.”

Image: Morris MacMatzen/Getty Images

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Joe Peskett

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