Mobility dealers frustrated about having to turn customers away because they do not have suitable equipment to hand should be helped by manufacturers to find a solution to the problem instead of having to turn the sale down.
That’s according to one powerchair supplier, which has told the industry’s dealers that they do not have to say: ‘I’m sorry, we can’t do that’, to potential clients.
Ashley Griffiths, sales director for Qimova, has said that the company, which supplies specialist, bespoke powerchairs, will “always have or will make the answer”.
Qimova manufactures a range of modular equipment for the wheelchair market, which Griffiths said makes it easier to change and adapt to new trends and requests.
He said that although the company has a “huge number” of configurations to its chairs and further options for bespoke, made-to-measure accessories, it carries stock for immediate 24-hour delivery of standard sizes and accessories.
Describing Qimova’s chairs, made in paediatric to bariatric sizes, Griffiths said that they are designed to change and adapt to the client as their condition or requirements change.
He believes that working closely alongside dealer partners ensures the best outcome for end-users and said that Qimova offers exclusive territories, confirmed leads, full support including help with presentations and assessments, loan stock and a full marketing package.
Qimova wants to expand its network of retailers to reach more consumers with its made-to-measure powerchairs.
Griffiths said: “We of course give full and on-going training to all our dealers. We are very happy to do joint assessments until they feel completely confident in their ability to prescribe our wheelchairs.
“Our wheelchair range is designed and manufactured in Denmark to the highest standards and with a maximum weight limit of 230kg as standard, it has to be extraordinarily durable and resilient.”