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NRS successfully starts contract in West Sussex during COVID-19

Liam Richards NRS Healthcare

NRS has announced the successful ‘go live’ of its new Technology Enabled Care contract for West Sussex County Council and NHS.

The contract started on May 19 with new referrals being received on day one.

Having been awarded the contract in late February, the implementation was delivered during the COVID-19 lockdown period, presenting a number of new challenges for the teams.

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Commenting, Sue Tivey, senior contracts officer for directorate of adults and health services in West Sussex County Council said: “I have been pleased and impressed by NRS Healthcare’s implementation of the West Sussex Technology Enabled Care (TEC) contract.

“The NRS Healthcare team have worked closely with the teams in West Sussex County Council (WSCC) and the NHS to deliver an effective and smooth implementation. As the implementation was delivered through the period of the COVID-19 crisis it is even more impressive.

“NRS Healthcare has worked flexibly with us to adapt both the process of implementation, and the contract to fit these difficult circumstances whilst still delivering to our needs. They have demonstrated strong planning, communication and the ability to address the unforeseen and changing circumstances as they have arisen.”

Adding: “Their ability to work with WSCC and the NHS, and use their experience of TEC to co-create with us solutions to these issues has helped us deliver the new contract on time even with all the challenges COVID-19 has presented. I am delighted that this new contract has now gone live on time and to plan and am looking forward to continuing to work in partnership with the team to deliver all our expectations for this ambitious new contract.”

The new TEC contract for West Sussex, covering up to 7 years, will involve a full service from NRS.

This will include acting as a Development Partner for WSCC and NHS to develop new technology offerings; a ‘Technology First’ cultural change programme; Benefits Tracking to show the savings and other benefits TEC is delivering; as well as a clinically led full triage, assessment, delivery, monitoring and response service for all funded TEC users across the County.

NRS will also offer options for those purchasing their own TEC. The contract will be ‘Digital from Day One’ focusing on only providing digital TEC equipment. This will put West Sussex in a strong position for the Digital Switchover, and enable a range of innovations in providing new and improved support for users.

The TEC contract is in addition to NRS Healthcare’s existing contract with WSCC and the local NHS, providing Integrated Community Equipment Services (ICES).

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