NRS boss says milestone will deliver for customers and stakeholders


NRS Healthcare has become the industry’s first organisation to secure corporate CECOPS accreditation for both community equipment and wheelchair services, covering all the services it provides across England, Wales and Northern Ireland.

Jerry Benson, chief executive for NRS Healthcare, said that working to the CECOPS framework will help the group to deliver the “highest possible standard” of service to its customers and stakeholders.

CECOPS is an independent certification and standards body for assistive technological devices and is approved by regulators including the CQC and HSE.

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NRS confirmed in November it had bagged a raft of 11 accreditations across its portfolio. The only other company to have secured CECOPS accreditation for all of its community equipment contracts is Medequip, which confirmed the achievement in the summer after weeks of audits.

Mr Benson added: “Working to the CECOPS outcome-based quality framework across community equipment and wheelchair services, and being independently assessed against this, has helped us immensely.”

CECOPS accreditation is a regular feature in service specifications for assistive technology services, and is a way of assuring commissioners that services are meeting quality and performance related standards.

 CECOPS’ CEO, Brian Donnelly, said CECOPS is the “gold standard” for quality in the assistive technology provider space.

“We are delighted that NRS Healthcare sees the value in our standards and scheme. It is great that NRS has achieved corporate accreditation for all of their community equipment and wheelchair services contracts. 

“[Its] commitment to quality and improving standards is impressive and it is evident why they are a leading provider in the space.”

NRS‘s operations include sourcing, procurement, storage, delivery, installation, collection, decontamination, servicing and recycling community equipment ranging from complex pressure area care to simple aids for daily living.

Its annual equipment purchases are in excess of £50m, supporting a population of around 10m people.

In September NRS Healthcare purchased Complete Care Network in a multi-million pound deal.

NRS is now worth more than £165m. It was subject to a management buy-out in 2013 backed by LDC, who subsequently exited the business in 2014, retaining a minority stake, when further funding was secured from H2 Equity Partners.

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Joe Peskett

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