NHS North Yorkshire CCG is advising patients to be aware and seek the correct guidance about the service.
The advice follows reports of scammers handing out false information.
NHS North Yorkshire CCG lay member for patient and public involvement, Kate Kennady, said: “The NHS Test and Trace scheme is an important part of the country’s strategy to suppress Covid-19 so we can move towards normality as soon as possible.”
Adding: “It is important that people engage with the service because the better the uptake the more successful it will be. However there are some things to look out for to protect yourself from fraud.”
NHS England advises that any telephone call or text will come from one verified NHS number: 0300 013 5000 and it will provide you with a unique ID number which you can use on the NHS Test and Trace website. They advise that you do not click on any links in the text but instead go to the Test and Trace website at: https://contact-tracing.phe.gov.uk/
Calls or texts from any other numbers, or from a withheld number, should be treated as not genuine.
Dr Charles Parker, clinical chair of NHS North Yorkshire CCG, added: “People will usually be contacted within 72 hours after a test with the result. If you have not taken a test in the last 72 hours then the call or text will not be genuine. Please also be reassured that a genuine contact tracer will not ask you to provide any passwords, bank account details or pin numbers.
“Please do not let this stop you from taking a test, it is important that we do as much as we can to halt the spread of the virus and then we can start returning to a normal life.”