A new report by the UK Civil Aviation Authority has highlighted progress at airports since the introduction of the regulator’s airport accessibility framework five years ago.
The report, which was published to mark International Disability Day this month, revealed that no UK airport had been ranked as ‘poor’ for the second year running for accessibility services for passengers with a disability in the period covering 1 April 2019 to 31 March 2020. Fifteen airports were ranked as ‘very good’ with a further 13 classified as ‘good’.
Three airports were listed as requiring improvements though the CAA said this was due to the robustness of the data provided rather than due to direct concerns over assistance services.
The CAA said there had been a significant rise in the number of passengers requesting assistance at UK airports since 2015, with 4m requests in the latest year, double the amount recorded in 2015. More than 10m assistance requests have been received in the past five years.
Paul Smith, Director at the UK Civil Aviation Authority, said: “We want all passengers to feel confident with the flying experience. As the industry looks to recover from the coronavirus pandemic and consumers plan their travel for 2021, we hope that passengers with reduced mobility and hidden disabilities feel confident about the services they will receive.
“It is great to see the level of progress made by UK airports over the last five years, but there are still areas that need further improvement as our ambition as a regulator is for the UK’s airports to be the best in the world for accessibility.”