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New app lets users report faulty equipment in Changing Places

Changing Places Cleen launch

The Changing Places network of accessible toilets will now be monitored for faulty equipment and cleanliness thanks to a new app.

More than 1,300 Changing Places facilities are now registered across the UK. The specialist toilets feature extra equipment and space.

The Cleen app has been developed by Hygiene Services Group (HSG) and enables washroom users to log and publish reviews – good and bad.

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The Cleen app has a special area for reviews of Changing Places toilets which can be published on issues such as faulty bed hoists and unreachable emergency cords as well as cleanliness issues.

The app will notify equipment providers and the consortium instantly of issues highlighted via the Cleen app so that appropriate action can be taken.

HSG is now working with venues who have Changing Places washrooms on site to enable them to have their own individual dashboards so that they can also monitor reviews, take action and post positive reviews themselves.

Facility providers can also purchase the Cleen Tablet which are installed in or near washrooms and enables reviews to be posted directly on site without a smartphone.

Clare Lucas, head of policy and campaigns at Muscular Dystrophy UK, which co-chairs the Changing Places Consortium, said: “Having access to a well-equipped toilet is a matter of respect and dignity for people who are severely disabled.

“However, the stark reality is that without enough Changing Places many disabled people face the choice of not going out or being changed on dirty floors. They are denied a basic human right: using a toilet. 

“We’re delighted that Cleen is supporting Changing Places. We look forward to working together to campaign for a more inclusive society.”

HSG’s managing director Simon Rice said: “Everyone deserves access to clean, safe and accessible washroom facilities and raising industry standards is a particular passion of mine.

“We developed Cleen to enable anyone using a washroom in all kinds of venues to review their experience from restaurants, service stations and theatres to shopping centres, airports and hospitals.

“We were however particularly keen to have a special section on the app for Changing Places facilities in recognition of the particular challenges that so many people across the UK face simply by enjoying a day out or travelling from A to B.

“By providing the Changing Places consortium and their equipment providers with the Cleen Dashboard management tool, I hope that we can make a difference.

“Businesses, venues and even local communities who have invested in Changing Places facilities have already shown that they care about the quality of life of the many thousands of people who need and deserve these specially-adapted washroom facilities.

“By signing up to the Cleen Dashboard themselves, negative reviews can be swiftly rectified and customer relationships strengthened by proving that venues are responsive to feedback. Likewise, positive reviews are a good advertisement and marketing tool for a venue.”

Tags : Accessaccessible toiletchanging placestoilet
Joe Peskett

The author Joe Peskett

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