National survey to find whether disabled access is better or worse since lockdown

Euan’s Access

A new national survey will attempt to discover how lockdowns and COVID measures have impacted those with accessibility requirements.

Running in autumn 2021, the Euan’s Guide Access Survey, the UK’s largest and longest running survey of its kind, will assess the impact of the pandemic on disabled access.

The survey, which for the first time will be supported by Motability Operations, the company behind the Motability Scheme, has previously found that respondents rate historic castles as more accessible than pubs, 93% of respondents try to find disabled access information before they visit somewhere new and 79% of respondents have had to change their plans at the last minute because of poor accessibility.

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Euan MacDonald, co-founder of Euan’s Guide, said: “2020-21 has been a massive period of disruption for everyone but it is particularly affecting disabled people, their friends, families and carers. From extended periods of shielding through to COVID-measures that make access more complicated, the pandemic has potentially pushed back the progress of accessibility by years.

“Our Access Survey asks people for their views of disabled access at all types of venues, from restaurants to theatres to stations to shops and many more. This will be the seventh year of the survey and we feel that it is important to find out just how the pandemic is impacting accessibility.

“It is fantastic to have support from Motability Operations and we look forward to hearing the views and opinions of their customers. We hope that this is just the start of a great partnership to amplify the voices and experiences of disabled people and their friends, families and carers.”

Delia Ray, Head of Marketing at Motability Operations, said: “Like Euan’s Guide we are great believers in the benefits of getting out and about, which is why we’re putting our support behind this year’s Access Survey. We hope our customers will enjoy sharing their thoughts and feedback to help venues enhance their accessibility, especially as the country begins to open up after the challenges of COVID-19.”

To learn more and register your interest, please visit

Tags : disabled accessresearch
Lee Peart

The author Lee Peart

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