National Careline business launches in Hampshire

Careline Support team members (002)

A Ringwood-based property management company has launched Careline Support Ltd.

Taking its first call on September 1, Careline Support is now operating nationwide from its new call centre, where it has already created 10 new jobs and will continue to create more to fulfil its growth plans.

The new business will provide a direct 24/7 emergency call service to over 6,000 apartment owners at retirement developments across the country. Its expert call handlers will provide advice, assistance and peace of mind at the touch of a button, enabling customers to enjoy an independent lifestyle for longer.

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Careline Support will be an independent subsidiary of Millstream Management Services (MMS), the award winning retirement property management specialist.

Following its successful launch, Careline Support has ambitious plans to grow and expects to be handling up to 250,000 calls a year by 2025.

 Dean Marlow, managing director of Millstream Management Services who oversaw the creation of Careline Support, said: “After many months of hard work and preparation, I’m delighted to see our new dedicated Careline Support service get up and running by taking its first calls from customers.”

Adding: “This new independent service will improve peace of mind for our customers, directly delivering the support and advice they need to continue enjoying an independent lifestyle in their retirement. In these difficult times we’re also proud to be bringing new jobs and investment to Ringwood and the surrounding area.”

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Alex Douglas

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