Motability taking “phased approach” to applications to deal with backlog


Motability has confirmed it will be taking a phased approach to application in order to deal with a backlog caused by issues surrounding the coronavirus.

It confirmed that priority will go to around 43,000 orders that had already been placed before lockdown.

The organisation says it aims to resume these and arrange delivery as soon as possible, subject to this being done in a COVID-19 safe environment.

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Once this is underway, Motability will start to invite applications from customers who have had their leases extended during the lockdown, in order of their original end of contract date.

When possible, it will also re-open the Scheme to brand new customers.

As part of the statement, Motability said: “While we know this news may be disappointing, we ask for your patience as we restart our operation after weeks of dealer closures and business disruption. It will be vital to phase these steps carefully until we are really confident about sales of returning vehicles.

“We will only be able to lift all restrictions on future customer orders when we know that we can sell used cars in large numbers in a properly functioning marketplace.”

It went on: “It may be some months before the Scheme has caught up with applications for renewing customers, so in the meantime, customers should expect to see more extensions to existing leases over the next few months.

“We will also continue to support customers with lease extensions should new cars take longer to be delivered owing to worldwide disruption in manufacturing or supply of parts.”

Concluding: “Our focus remains on keeping customers mobile, and safe. Together with our Scheme partners, we have continued to support customers throughout lockdown, and look forward to building back our wider operations. This will include working closely with our dealer partners to build confidence in a safe and secure dealership environment.”

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Alex Douglas

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