Motability sends £50 insurance-based refund cheque to all customers


Motability has been sending an insurance-based refund of £50 to all customers over the past few weeks.

The organisation explained that with fewer cars on the road through April and May, the scheme saw a lower level of claims, enabling it to share the saving with customers.

In a statement, Motability explained: “We have made this decision in consultation with Motability, the Charity, and are automatically issuing the rebate by cheque, so there is no need for customers to contact us in connection with this.”

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Adding: “We started sending the cheques in May and this will continue throughout June. You may have already received this cheque but if not, it should be with you shortly. It will arrive with a letter entitled ‘COVID-19 insurance-based rebate’.”

It went on to outlined that for customers unable to visit a branch to cash the cheque, they should speak to their bank to see what other options are available.

A number of banks now offer alternative ways of cashing cheques, such as:

Taking a photo of the cheque and sending via your smartphone banking app.

Submitting written details of the cheque, such as the issuer and reference number, via online banking.

Filling out a paying-in slip and posting this to the bank along with the cheque. You may have a paying-in slip in the back of your cheque book or paying-in book and if not, you can usually request one to be sent to you from the bank.

Motability confirmed that despite the available options, it understands that some customers may not be able to cash the cheque at this time so assured them that it is valid for six months.

Motability recently updated its prices for new customers post-lockdown and published its FAQs.

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Alex Douglas

The author Alex Douglas

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