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Motability customers triple in 10 years since launch of powered wheelchair and scooter scheme

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Motability is celebrating the ten year anniversary of the powered wheelchair and scooter scheme being run by Motability Operations.

July of this year saw the ten years tick over, with figures shows how customers have risen from 5,000 to over 16,500.

Motability went on to explain how customer satisfaction levels have also improved.

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Dave Bushby, account manager for the powered wheelchair and scooter scheme said the following: “We’ve not only grown from 5,000 to over 16,000 customers we’ve also doubled the number of Motability Scheme dealers we work with and have a wider choice of products than ever before.

“In the last ten years we’ve increased choice for customers and improved the levels of service they receive. We’ve done this by helping dealers to improve their customer service and understand the needs of Motability Scheme customers, improving their processes and efficiency.”

He added: “I’m delighted to say that we continue to get excellent feedback from our powered wheelchair and scooter customers, in fact, today our customer satisfaction scores are better than ever, the consistently high customer satisfaction scores are the main highlight for me.”

The Motability Scheme helps people get mobile by exchanging mobility allowances to lease a new car, Wheelchair Accessible Vehicle, scooter or powered wheelchair.

Tags : motabilitymotability scheme
Alex Douglas

The author Alex Douglas

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