Mobility specialist, TVM Cheltenham, is celebrating 21 years in the business.
Owners of the family-run, independent company, Kevin and Catherine O’Leary (pictured) said the milestone stood as a testament to a winning formula for success.
Kevin said: “The last 21 years have passed so quickly. At times it seems like only yesterday I set up as a sole trader. From the early days of building a client base and a network of trusted suppliers and industry partners, right through to today, we have seen many changes within the business and the industry. Recognition of the business, as one of the leading independent mobility specialists within the south west, is an achievement I am very proud of.
“Now as we celebrate 21 years in business, we will reflect on the challenges and successes along the way, most recently throughout the crisis. It has most certainly been a team effort. Catherine and I are hugely proud of each member of TVM, individually and collectively, for their dedication and professional, skilled delivery of service to our clients. Without our team, we would not be where we are today.”
The business owner said the COVID-19 pandemic had meant having to adapt and respond quickly to fast changing government directives.
“The most significant impact was the need to increase my focus on the immediate situation or need at hand,” Kevin said. “This quickly became the right and the only way to act, and manage the ever-changing environment and government guidelines which led, almost daily, to prioritising work, enhancing safety measures, sourcing PPE, and maintaining and supporting the team and client confidence.
“Adapting decisively became the norm in relation to working processes and the work environment. This included the introduction of working from home, a reduction of workshop-based working, and ‘in the moment’ adaptations to the working day.”
On a positive note, Kevin said 2020 has seen new business opportunities and an increase in local work within the south west, which has led to the recruitment of extra staff, including engineers and office staff, to efficiently manage the growing workload, as well as new growth in the private market to supply, service and maintain stairlifts.
Looking forward, Kevin concluded: “After the intensity of 2020, Catherine and I plan to transition more towards exploring and implementing longer-term objectives for business opportunities and growth. Most importantly, for us and our team, is to identify ways to improve work-life balance in this new ‘normal’ way of working. As a family-run business, we put our people first. Creating a strong and supportive team connection will help us thrive through any crisis and beyond.”