A mobility scooter user who was first in the queue on the day McDonald’s reopened, was turned away and told “it’s not a vehicle, we’re not serving you.”
According to a report in The Scarborough News, David Smith from Bridlington was told his scooter did not count as a vehicle so was not allowed to use the drive-thru.
He told the local news outlet: “They told me it’s not a vehicle. It’s got lights, indicators, it’s fully taxed and insured.”
Another customer saw 66-year-old Smith, who has been using the wheelchair since an operation which means he can’t drive, and offered to buy his food as part of his order.
According to the McDonald’s website, road-worthy mobility scooters are permitted to use the Drive-Thrus but when he returned the next day, Smith was once again turned away.
Smith described the situation as “discrimination at its very worst.”
In response, a spokesperson for McDonald’s said: “We apologise to this customer for the delay caused in using our Drive Thru. For everyone’s safety, our restaurant team were checking that mobility scooters were permitted in the Drive Thru lane and, due to its road-going nature, in this case it was.
“Unfortunately, during this short delay the customer left, however we hope to welcome him back in the near future.”