Mobility retailer ‘left reeling’ after ‘worst experience’ that forced it to shut shop

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A mobility store in Derby involved in a series of events that forced it to close is set to be demolished as part of a redevelopment of the shopping centre.

Mobility at Home, situated in Eagle Market, is now boarded up following what former director, Nicolas Askew, described to a local newspaper as “the worst experiences known to anyone with a shop”.

Mr Askew told Derbyshire Live: “Many other factors have brought us to where we stand today and the shock of the fast few months has left us reeling.”

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Mobility at Home was shut down suddenly in August by High Court enforcement agents and it later emerged that the dealer was entangled in £67,000 of court bills and was involved in several legal disputes.

Last month frustrated customers turned up at the store to reclaim products they bought from the business which had been stuck inside the showroom since it was closed.

Mr Askew, who had initially set up a dedicated helpline for customers, said the business had “not forgotten” about its customers and said the firm has “plans in process to make sure everyone who has ongoing queries will be contacted”.

He added: “We have found ourselves in this difficult position as a result of some of the worst experiences known to anyone with a shop or online store including being victims of sophisticated international credit card fraud running into tens of thousands of pounds, and with no constructive support from financial service, the police or any advice bureau.

“Intu Derby unveiled plans to redevelop the Eagle Market In June 2017, and we were scheduled for demolition.

“Having traded in the Derby Eagle Market for a good number of years we were very sad to receive this.”

The shopping centre will remove the former Mobility at Home unit in early 2019 to open up the entrance and create a more “welcoming approach”, according to Derbyshire Live.

Tags : derbyMobility at Home
Joe Peskett

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