FastAid Products, a dealer part of the John Preston Healthcare Group, has sold a number of wheelAIR cooling backrest cushions to Edinburgh Airport for wheelchair using passengers to use.
The wheelAIR cushions were purchased following a successful summer trial and are designed to make air passengers who use wheelchairs more comfortable while they are at the airport.
Working with OmniServ, an airport assistance services provider, Edinburgh Airport is investing in improving the experience for passengers requiring special assistance.
Feedback from the trial revealed that passengers found the wheelAIR to significantly improve their airport experience because of the extra comfort provided.
Tracey Scott, training and HR advisor at OmniServ, said: “The feedback from the wheelAIR trial certainly exceeded expectations. It is clear that this product is going to be life-changing for so many wheelchair users.
“In fact, one person enjoyed using the wheelAIR so much that they took it from the airport – without our permission I might add.”
At Edinburgh Airport, OmniServ accommodates for up to 350 disabled passengers per day and sometimes up to 10 per flight.
Being the first airport to purchase the wheelAIR, OmniServ and Edinburgh Airport aim to be cutting-edge in their service offering for disabled passengers.
The wheelAIR was designed in Scotland by Corien Staels in 2015. Using inbuilt fan technology, it cools the back and reduces the user’s core temperature by taking away excess heat and moisture.
This allows for instant comfort and better temperature control. The cushion also offers extra support through a unique blend of carefully selected foams. It is retailed in Scotland by FastAid Products.
wheelAIR brand ambassador Michael Kerr has travelled through Edinburgh Airport often due to his former career as a professional wheelchair rugby player.
He said: “I have always found Edinburgh Airport to be very accommodating and offering the wheelAIR would seem the next natural step to improve their customer service for wheelchair users.”
Corien Staels, managing director of wheelAIR, commented: “We have embraced the opportunity to work with Fast Aid, Edinburgh Airport and OnmiServ on this project.
“We want to keep the conversation on accessible travel active, as well as make sure wheelchair using passengers have the most comfortable airport experience possible.
“We look forward to helping other airports and solution providers follow their lead.”