A mobility furniture boss accused of pressuring disabled and elderly clients into buying products, has insisted his salesman followed ‘strict guidelines’ when dealing with customers.
David Waters, director of Anchor Mobility based in Felixstowe, told the court that his team were made to follow guidelines when meeting clients and did not cold call customers.
According to a report from the Ipswich Star, it is alleged that customers paid for furniture but never received it and that pressure was put on elderly and disabled clients by company salesmen.
The local news outlet went on to detail how more than 20 customers were allegedly left £82,000 out of pocket as a result of their dealings with Anchor Mobility.
However, disputing the claim, Waters, 71, said the principles were put in place at his company to ensure his customers were treater like family members.
Discussing the guidelines, he told Ipswich Crown Court yesterday: “They were quite strict. I wanted them in place because I wanted the customer to be treated as you would your father or grandfather. Like a family member.”
Waters added that all his salesmen carried identification cards and told the jury that even if Anchor Mobility products were outside their warranty period, his company would still visit homes to investigate any issues.
The Ipswich Star story detailed that when asked by Gareth Hughes, defending, if he ever took an order believing that he would not be able to fulfil it, Waters said he did not.
Waters also denied ever pressurising customers into purchases or instructing salesmen to put pressure on clients to buy products and told the court that “the norm” for customers was to pay a 50% deposit for products before settling the balance when the item was delivered and the customer “was happy with it”.
The defence say Waters had full intention of resolving complaints prior to the interference of Suffolk Trading Standards.
The organisation says Waters complained to trading standards that he wasn’t being given the opportunity to resolve complaints because his mail was being withheld at the company’s former virtual office in Kemp House, London.
The company running the service at Kemp House (Your Company Formations) had withdrawn the virtual office contract after becoming aware of the complaints.
Waters said he wanted to find out the nature of the complaints because he wanted to resolve them, but was told he needed the express permission of the consumer.
The trial is ongoing to more details will be available soon.