Mobility dealer’s ‘mystery closure’ by enforcement officers is a ‘mix up’, insists boss

closed sign stock

A Derby-based mobility dealer has said that the apparent closure of the business is a “mix up” and that it is still trading after a note was stuck to its window by a civil enforcement company declaring that “the premises have been secured”.

According to a report by a local newspaper, Mobility at Home’s owner, Nicholas Askew, now wants to reassure his 4,000 customers that the business is in fact still trading despite the county court action.

Mr Askew, who told Derbyshire Live that he was “distraught” by the events, confirmed to the newspaper that the shop in the Eagle Market shopping centre had been closed down by enforcement offiers but insisted it is a “mix up”.

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It was reported that a supplier delivered goods to the Mobility at Home store but the business failed to pay for them.

But Mr Askew said that he did not order them and proceeded to return them to the manufacturer.

Civil enforcement company Elliot Davies posted a letter on the shop’s window addressed to Mobility at Home stating: “Please be advised that under Schedule 12, paragraph 13 (1) of the Tribunals, Courts and Enforcement Act 2007, these premises have been secured so the goods inside maybe auctioned on site.

“Anyone who holds an interest in this premises or the goods contained within, should contact the Enforcement Agent.”

Mr Askew told Derbyshire Live that the closure has impacted on the business because customers are ‘losing faith and confidence’ in the firm.

He said: “We are in the process of contacting all our customers who are affected by the closure to let them know what is happening, but it’s taking a little bit of time as we have 4,000 people on our books.

“But we are still active, we still have our vans out servicing and repairing scooters, it is just the retail unit that is out of action.

“Everyone who has made orders with us, anyone who has a service plan or warranty plan with us will be fulfilled.”

Mr Askew added that Mobility at Home is moving to acquire a new shop in the city centre so it can continue trading.

“We are in the processes of securing a new unit in the next two weeks, which will also be in the city centre. We have been trading since 1982 and have many happy customers.

“We are distraught by this closure and hopefully we can get up and running as soon as possible.

“Customers have goods inside the shop so we are making it a priority to sort this out.”

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Joe Peskett

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