West Midlands-based Straits Mobility Service is hoping for more business through the support it is receiving by being a Companion Accredited Partner.
The Dudley retailer joined the scheme run by one of the largest suppliers of stairlifts and accessible bathing solutions and is now hoping the added support will bolster the firm.
“We do hope our business will get busier in the next five years,” said Dave Hazlewood, founder of the dealership.
“We see growth coming from sales of all types of mobility equipment as people are staying in their homes longer and receiving less help from the social equipment departments overall.”
Hazlewood set up his business in 2008, and quickly expanded to include retail sales for a range of mobility equipment. The retailer now employs an additional two team members and has a customer base in the surrounding West Midlands area including the Black Country.
Hazlewood continued: “The main thing that we look for when working with suppliers is the product, knowledge of staff, timescale, and customer service side of things. We’ve been working with Companion more closely over the past two years as the staff, service and products are excellent.”
Since joining Companion’s Accredited Partner scheme, Hazlewood has welcomed the increased support from a key supplier to his business.
“Our initial thoughts about the partner scheme were positive. Generally our view on loyalty schemes is positive as long as the product and service is good,” he added.
Mobility retailers who become Companion Accredited Partners benefit from a dedicated online portal, where they can access “live” information about the status of their sales leads and commission, as well as fast track response times, enhanced marketing support, and a rewards scheme that guarantees prizes for a minimum of 10 leads per month.
Companion’s new business development manager, Peter Childs, said: “The Accredited Partner scheme is really taking off now, with many mobility retailers joining and registering their stairlift and bathing leads on our easy-to-use online portal and then keeping up with how our team are progressing the enquiries.”