Community equipment provider Medequip recently achieved CECOPS accreditation for its four sites in London, which between them serve 17 of the capital’s 32 boroughs.
All of its remaining sites have also been audited to CECOPS standards and the business is awaiting confirmation that it has become the first company to gain full corporate registration.
Medequip supplies community equipment to local authorities and the NHS and with a turnover of £160m and has held CECOPS accreditation for a number of its sites and contracts since 2015.
Nigel Cook, director of HR and SHEQ, said: “Medequip has a strong culture of continuous improvement including in operational efficiency and service delivery.
“CECOPS is a great Code of Practice which has helped us improve our internal processes ultimately for the benefit of our customers and service users.”
CECOPS is a user-led independent certification and standards body, whose job is to raise the standard of all assistive technology related services across the UK.
It is formally approved by regulators and professional bodies including the CQC, Health and Safety Executive and the Association of Directors of Adult Social Services.
Earlier this month, the provider announced that it is now operating its first Community Equipment Service contract outside England.
It has partnered with manufacturer Cefndy Healthcare at a depot in Newport, which as a ‘sheltered’ service provider, has a workforce made up of around 30% of people with learning or physical disabilities.
Medequip and Cefndy have worked together for 25 years on tenders and the new partnership is designed to allow Medequip to widen its geographic coverage of Wales.
The provider said it is keen to roll this model out more widely, with a mind to provide a “unique selling point for both businesses who feel strongly about helping individuals to remain independent for as long as possible, whether that be in the community or in employment”.
Cefndy and Medequip have formed a consortium to provide this solution for Gwent Wide Integrated Community Equipment Service (GWICES), which consists of the five Gwent local authorities and Aneurin Bevan University Health Board.
Medequip is one of the longest serving providers of contracted Community Equipment Services, having been awarded the contract for the London Borough of Hillingdon in early 1993.
It currently runs more than 40 contracts operating out of around 19 specially adapted depots across the country, covering a population of more than 14.5m people.
The provider claims it manages its operations to ensure efficient delivery of all services designed for high user and prescriber satisfaction.
It allows equipment to be ordered online to free up prescribers and prevent them from being tied down by logistical issues. It claims that 99% of its activities are carried out within the required timescales.