Medequip is the first commercial organisation in the assistive technology space to be accredited by the TEC Quality’s new NAEP (National Association of Equipment Providers) module.
The company’s Heathrow operations received the accreditation after an audit investigated its ability to provide sage and compliant services.
TEC Quality manages the Quality Standards Framework (QSF) on behalf of the TEC (Technology Enabled Care) industry representative body, the TEC Services Association (TSA).
The QSF is a set of outcome-based standards developed in partnership with key stakeholders across the TEC sector.
The new QSF NAEP module focuses on community equipment services, looking at compliance on delivery of CES.
It enables providers and suppliers to demonstrate advanced levels of safety and quality to commissioners and service-users alike, concentrating primarily on outcomes rather than checklist-driven auditing procedures.
Medequip played a part in the pilot for the new NAEP module, and has supported the scheme as it evolved as a service delivery module.
For Medequip, the outcomes-based approach enabled an independent auditing process across the whole journey of the individual receiving the service, from a corporate level to how this is delivered across Medequip’s sites and how it impacts upon the service-user.
“We believe this step is revolutionary to setting the standards in our industry sector,” said Marie Martinalli, head of SHEQ (Safety, Health, Environment and Quality) and Governance and Training for Medequip.
“Completing the NAEP module gave us a 360o view of exactly what we do as a company, identifying key areas where Medequip already had plans in place to deliver continual improvements.”
Accreditation to TEC Quality standards is not yet a prerequisite for community equipment service providers but for Medequip it provided an important opportunity for an independent audit of the services delivered by the company and of its own internal audit processes.
Medequip is also accredited to CECOPS (Community Equipment Code of Practice Scheme).