The Maritime minister has announced the publication of the Passenger Rights toolkit during a visit to Liverpool.
The toolkit provides operators in England and Wales with a high-level guide on what they must do to comply with passenger rights regulations, as well as recommendations on how maritime transport can be made more accessible.
It will apply to services such as ferries operating from Liverpool and makes recommendations on how maritime transport can be made more accessible to make journeys better for disabled passengers and staff.
Ghani said: “I am delighted to be launching our Passenger Rights toolkit today in Liverpool which shows how making small changes has the potential to make a huge impact on the lives of disabled passengers.
“This is one of the commitments set out in our Inclusive Transport Strategy, and I am proud we are leading the way with this work to complement the UN’s sustainable development goals – helping make the world more inclusive for disabled people.”
Adding: “I encourage as many operators as possible to support our vision to make sure disabled people have the same access to transport as everyone else.”
The toolkit covers the whole journey experience, from accessing information at the booking stage through to arriving at the final destination. It highlights the challenges disabled people can face in travelling by sea, whether their disabilities are visible or hidden.
Keith Richards, chair of the Disabled Persons Transport Advisory Committee (DPTAC) commented: “DPTAC welcomes the launch of this toolkit which delivers an important commitment the DfT made in its Inclusive Transport Strategy. In turn it will help the industry deliver better access for disabled people, not just by bringing some much-needed clarity to what the law already requires on accessibility, but by promoting ideas on what good practice looks like.”
Concluding: “This will help the industry tap into a large and growing market of disabled people who simply want to spend their money on maritime services and have the confidence to enjoy the same access as everyone else.”
The department worked closely with the Disabled Persons Transport Advisory Committee (DPTAC) and industry representatives including the UK Chamber of Shipping and British Ports Association in its development.