A delay in sourcing lift parts has meant disabled residents at a retirement village in Basildon became ‘stuck’ in their homes ‘for days’.
That’s according to a number of residents and their families at Poplar House in Rectory Road, who said that when two lifts broke down they were unable to use the stairs and leave their homes.
The flats are run by Sanctuary Housing, which apologised for the “the inconvenience any intermittent faults cause”.
A spokesperson for the association told a local newspaper that while one of the two lifts was repaired within 24 hours of an issue being reported, its external contractor had to await the delivery of a specific part so that work on the second lift could be completed.
They told the Southend Standard: “When a problem is reported, our on-site staff ensure they offer residents additional help.
“We would also like to encourage anyone who needs extra assistance to continue to contact us directly.”
The complex cares for people aged over 55 and some residents complained to the newspaper that they had to stay in their rooms all day.
One told the newspaper: “It doesn’t seem like it’s an urgent problem for the management. But these people deserve to live and have the opportunity to do things like the others.”
Another family member said: “The two lifts in there both constantly break because they won’t pay out for them to be replaced and I know people in there who have been stuck in their flats for days at a time.”