Lift fault leaves disabled National Express passenger stuck ‘for an hour’


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A wheelchair user became stuck on a National Express coach’s lift for around an hour after it broke down mid-transit.

Technicians had to be called to Bournemouth bus station to rescue the disabled passenger who was trying to board the coach.

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After being stuck on the lift for “around 45 minutes to an hour”, according to another passenger, technicians were able to repair the lift but the woman decided not to board the bus after the incident.

National Express organised a wheelchair accessible taxi for the passenger who was able to travel on to London.

A National Express spokesperson told the Daily Echo: “We take our commitment to accessible travel very seriously and our fleet is currently over 99% accessible to passengers with reduced mobility.

“Unfortunately a rare technical fault on the wheelchair lift of an 035 service to London resulted in a customer becoming stuck on Saturday morning.”

They added: “We have apologised to the customer concerned and although far from ideal, we are however pleased to note that staff worked as quickly as possible to resolve the fault and were able to make arrangements to ensure the customer could travel to her destination.”

Tags : Accessbreakdownnational express
Joe Peskett

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