Residents in a tower block in Enfield, London, have said a lift that was supposed to be fixed by engineers two weeks ago is still breaking down ‘regularly’, leaving one disabled woman stuck for six hours.
Enfield Council sent engineers to the flats on Holbrook Close on 15 January to fit a new part and said that afterwards the elevator was operational again.
But resident, Sibel Yildirim, told a local newspaper that a mobility scooter user had been stuck in the lobby for more than six hours after the lift repair because it had broken down again.
Ms Yildirim told the Enfield Independent: “[Engineers] come and reset it and then go, and then that is ‘fixed’.
“It breaks down three or four times a day. It will be working fine, then five minutes later it is broken. You could even get stuck in there.”
She added: “Some residents have said the engineers need to get parts from America because they are not sold in the UK anymore.
“They need to do a permanent thing, and the only thing is to update them to new lifts.”
A spokesperson for Enfield Council said: “Lift breakdowns are always treated as an emergency, and we aim to fix them as quickly as possible.
“In most cases, we are able to repair malfunctioning lifts expediently, but in this particular case, some work has had to be undertaken off-site.
“We are sorry for the inconvenience this has caused some residents and we would like to reassure them that we are here to help, particularly those who are in need of extra assistance.”
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