A delay in spare parts being delivered has meant elderly residents of an East London five-story housing block have reportedly been left “housebound” for six weeks.
The lift, which is at an L&Q housing association block in Rotherhithe, broke down six weeks ago and has taken longer than expected to fix because it is a complex repair job.
One resident told a local newspaper that L&Q had “promised…that it would be sorted by the bank holiday”.
But Robin Feeley, group director for maintenance and operational services at L&Q, told Southwark News that the lift would be fixed by the end of this week and that residents would be offered compensation.
“We are incredibly sorry for the inconvenience and stress our residents have experienced while the lift has been out of action,” he said.
“This has been a complex repair job and we are currently awaiting delivery of specialist parts from the lift manufacturers.
“We are now expecting the lift to be back in service by the end of the week.
He added that L&Q will provide regular updates to residents and ceded that its service has “not been good enough”.