Making things easy for mobility dealers has been key to Kymco UK’s growth over the last decade, says managing director Mark Hermolle, who was celebrating the company’s 10th birthday at Naidex yesterday.
Mr Hermolle said that because of his initial industry background working at Invacare where he trained dealers, his focus has always been on support and aftersales for dealer partners, and he said retailers can expect “more of the same” in the future.
“Some of the most important elements are service, back-up, spares delivery, technical support on the phone and a product that’s reliable – and I think that’s really what’s pulled us through over the last 10 years.
“With the dealers it’s all about support and relationships and they are our face to the customer. We’ve always been a dealer company, we’ve never sold direct and we’ve always backed the dealers.
“Kymco’s philosophy across the whole company is that it’s a dealer company. The business needs to be easy for the dealer – the process of ordering, the process for delivery, spare parts.
“For us, if we let the dealer down, the dealer loses out, so we’ve got to be very careful not to do that. That’s mainly how we’ve grown. But a lot of it is based on the quality of the product.”
While Mr Hermolle promised “more of the same”, he said that technology is moving forward and drew on the launch of a new ‘electric ecosystem concept’ on Kymco’s motorcycle arm.
The Ionex concept involves swappable battery management solutions that makes it more practical to own an electric scooter.
Kymco launched 10 new fully-electric models in Tokyo and plans to sell around 500,000 units across 20 different countries.