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Irish Ferries introduces scheme in move to help passengers with hidden disabilities

004 NO REPRO FEE Irish Ferries

Irish Ferries, the leading ferry operator to and from the Republic of Ireland, has introduced a new scheme to offer more inclusive travel for passengers with disabilities.

Aiming to provide ease of travel for those with hidden disabilities, the Sunflower Lanyard Scheme enables crew to readily identify those on-board who may require some extra help, time or assistance.

Irish Ferries has introduced the scheme across its entire fleet.

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Recognising that travelling can be a stressful experience with disabilities, and many conditions may not be immediately obvious to others – such as autism, chronic pain, dementia, anxiety, as well as speech, visual or hearing impairments – Irish Ferries staff have been specially trained to recognise the lanyard and provide additional support to passengers wearing it.

Nicola Hammond, Irish Ferries customer services manager, said: “Ferry travel is designed to be enjoyable and it’s so important to us that all our passengers on Irish Ferries feel like their holiday has begun the moment they step onboard.

“We’re so delighted to be the first Irish travel operator to offer the Sunflower Lanyard to our passengers with hidden disabilities, in addition to what we offer all our passengers.”

Adding: “We’re extremely proud of the efforts made by our staff members who have undergone special training to recognise, understand, respect, and react to the needs of those wearing the discreet lanyard and hope that the introduction of this initiative gives our customers a sense of independence and the confidence to travel freely on the sea with us.”

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Alex Douglas

The author Alex Douglas

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