Invacare has reinforced its commitment to mobility retailers as lockdown is eased.
The firm commented on its deep commitment to supporting its customers across the public and private healthcare sectors.
As the relaxation of the Covid‐19 response continues, Invacare says it is continually re‐assessing its approach and the measures taken to respond effectively to the re‐opening of the market.
Commenting on Invacare’s close working relationship with the retail sector, Lisa Cook, marketing manager for Invacare UK and Ireland, said: ‘‘We’ve been inspired by the way in which our customers and staff have worked collaboratively to maintain ongoing business during these challenging times.
“Our office and field‐based staff continue to offer an exceptionally high degree of support and attention to our valued dealer network.”
Customer and Technical Service
Invacare’s customer and technical service teams have been working remotely during lockdown and say they are grateful for support as they have adapted to remote working. However, they have now begun a safe and phased return to offices with colleagues on hand to take urgent phone enquiries.
Throughout the pandemic, the field sales team have remained operational. To protect customers and their clients and in strict compliance with health and safety around Covid‐19 field‐based representatives have all the necessary level of PPE required.
Demonstrations, joint assessment and clinics are fully supported within each customer’s risk assessment criteria.
Operations, supply chain and logistics
Throughout the pandemic, Invacare operations have been continually reviewed and restructured to ensure a maintained focus on essential equipment to support the NHS and keep people safe.
All manufacturing facilities and distribution centres are operating at normal capacity, whilst ensuring safe working practices for staff. In many areas increased stock holdings have been implemented to ensure quick turnaround of products as the market re‐opens.