How a new online portal is set to transform the DFG process


Foundations, the national body for home improvement agencies in England, has described how its AdaptMyHome project will transform the lives of disabled people once the portal goes live at the end of the year.

The project, funded by Innovate UK, sets out to streamline the Disabled Facilities Grant (DFG) application process and address the lengthy waiting times for clients who are looking for help to live comfortably in their own homes.

Foundations said clients have been known to experience wait times of over 18 months, only to be told that they were not eligible. In this time, the client’s health may have deteriorated, and they may have moved into residential care or needed much larger interventions.

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One of the key drivers for the project has been to reduce waiting lists for assessment, allowing Occupational Therapists time to focus in other more complex areas such as larger adaptations.

This new version of AdaptMyHome will also offer a way of engaging with these services online. Whilst some applicants may prefer to use the traditional phone routes, many applicants, particularly the 40% of applicants under the age of 60, may prefer this shorter, web-based self-assessment.

Foundations, which is working with Iizuka and Leeds Beckett University to develop the website, said AdaptMyHome will offer alternative pathways and solutions for clients without funnelling them all towards the local authority and streamlining the process for those who are in fact eligible for the DFG.

“We want to empower clients to have a greater understanding of the different options they may have, how the funding works and the different stages of the process,” the organisation said.

“Clients will receive advice on things they can do to improve their housing that will prevent further issues, whilst managing expectations of the type of support they may be eligible for.”

Tags : adaptationadaptmyhomefoundationshome improvement agency
Sarah Clarke

The author Sarah Clarke

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