Highways England has worked with Transport Focus, the independent watchdog for transport users, to help disabled people using motorways and major ‘A’ roads across the country feel safer and better informed.
The watchdog asked disabled road users – drivers and their passengers – how they felt travelling by road and Highways England has listened to their feedback to make improvements.
The improvements include advice on what to do should your vehicle break down and a review of the facilities across all 114 motorway service areas, to make sure they are as user-friendly as possible for disabled people.
The review covers the general layout of services, as well as fuel stations, electric vehicle charging points and disabled parking bays.
Anthony Smith, Transport Focus chief executive, said: “Historically, there hasn’t been enough focus on the needs of disabled road users. Credit to Highways England for using Transport Focus’s recommendations and taking concrete steps to address the issues to make the roads and services on them more accessible to all.
“We will continue to work closely with Highways England in helping to drive even more progress for disabled road users.”
Mel Clarke, Highways England customer service director and chair of the Roads for All Forum, commented: “We’re committed to ensuring our disabled customers can travel safely on our roads. We’re making good progress to ensure our roads and services are more accessible and inclusive, and there’s lots more to do.
“We’ll keep on listening to the experiences of our diverse customers, what their needs and expectations are, as these change and evolve. And we’ll respond by working collaboratively with them to find the right solutions.”