Hereford-based dealership TPG DisableAids has been declared as the BHTA’s retailer of the year after being recognised for its skills and professionalism by industry suppliers.
The 32-year-old company was praised for its customer-focused attitude and approach to business. One supplier said that the whole team are encouraged to learn in depth about the products they sell so that they are prepared to be able to advise their customers of the best solution to meet their needs.
They said: “Having had personal experience of the service they provide their customers for both my parents and in laws, I can vouch for their courteous and friendly approach and professional conduct at all events, their staff are honest and trustworthy to the point that they would rather not make a sale than sell the customer a product that isn’t right for them.”
Another supplier added that from a business perspective, TPG’s team are “constantly looking to improve the business, looking for new ways to increase sales and profitability”.
The whole team are said to be engaged in decision making rather than dictating what they should do, which is designed to create an inclusive feel to the business and strong team spirit.
Managing director of the dealership, Alastair Gibbs (pictured), said that the news is testament to the business’s standards and longevity.
“The whole team at TPG DisableAids have worked together to provide a service to our local community which goes beyond just selling a product cheaply. They really care about what we do and treat people as we would wish to be treated ourselves. Real value is added to our products and services by the skills and professionalism of our staff.”