Heathrow Airport comes under fire after disabled man collapses during wait for wheelchair


Heathrow Airport has been criticised for leaving a disabled man waiting so long for a wheelchair that he collapsed and was taken to hospital.

As reported on BBC News, Antony Taylor arrived at the airport on a British Airways flight from Spain and had to stand and wait for 30 minutes for a booked wheelchair that failed to turn up.

His daughter Hannah said the incident involving her father, who has a long-standing spinal problem and associated mobility issues, was ‘disgraceful’.

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British Airways and Heathrow Airport both said they were investigating.

A spokeswoman for British Airways said: “The safety and welfare of our customers is always our priority.

“We are urgently investigating this incident with Omniserve who provide this service at Heathrow.

“We rebooked our customers onto a later flight, and provided them with overnight accommodation.

“More than a million customers with disabilities choose to fly with us every year and we take their needs extremely seriously.”

A spokesperson for Heathrow Airport said: “We apologise to Mr Taylor for the distress he experienced while he waited for a wheelchair.

“Our team has been in touch with him and we are looking into the particular circumstances of his journey as a matter of urgency.”

Taylor had been in Spain attending a conference organised by the Centre for Access in Football in Europe and has now been discharged from hospital.

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Zoe Monk

The author Zoe Monk

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