Stairlift manufacturer Handicare has launched a new online service to ensure engineers in the field can access technical support as quickly as possible whenever they need it.
TechTool is a new online troubleshooter exclusively available for engineers working for Handicare’s global partner network. The handy portal provides answers to questions they may have about
Handicare’s straight and curved stairlifts when attending routine servicing appointments or breakdowns at their customers’ homes.
Handicare VP Commercial, Clare Brophy, said: “We’re focused on delivering memorable experiences, particularly when it comes to customer service and the support we provide for our valued partners. Our initiatives to take our technical support to the next level as part of our improved Partner Programme include this innovative new multilingual ‘recruit’. TechTool will also provide additional help for our experienced Technical Support and sales teams working closely with partners around the world.”
Accredited and trained engineers working with Handicare stairlifts now have free access 24/7 to the portal, which guides them quickly and easily through the troubleshooter steps from the technical manuals.
“Working alongside our excellent Tech Support team, TechTool will make it easy for engineers to find quick fixes without having to contact one of the engineers on the team directly,” added Clare.
Currently TechTool is available in English (UK and North America), Italian, French and German and includes solutions for the 1000, 2000 and Freecurve stairlifts. Additional solutions are planned for later this year.
Engineers can register for a TechTool account here www.handicaretechtool.com