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Handicare seals first virtual sales using video call technology

PPE COVID-10 response – Handicare engineers 2

Handicare has made its first sales since the government implemented a UK-wide lockdown two week ago.

It has done so using video calling technology to stick to the new government guidelines.

Commenting on how the company has adapted, UK sales & marketing director Paul Stockdill said: “We have seen demand decline in recent weeks, understandably so following the guidance for everyone considered to be vulnerable and at risk to self-isolate and minimise contact with anyone other than the people in their immediate household.

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“But we are continuing to provide our installation and emergency breakdown services for customers who feel they have no option but to progress a stairlift installation for the safety of their loved ones. Home adaptations such as stairlifts, homelifts and accessible bathrooms, are important to help patients who no longer need urgent hospital treatment to return home, making beds available for seriously ill coronavirus patients.”

Conscious that people’s concerns needed to be overcome, Handicare’s direct-selling teams introduced a new “virtual” appointment for people wary of inviting anyone into their home but who urgently need a stairlift.

Stockdill added: “Since the first virtual appointment less than two weeks ago, over 20 video calls have been carried out. We’ve sold both straight and curved stairlifts as a result, and had some great feedback from our customers who really need our help at what is already a very difficult time for them.

“Our teams have adapted their process quickly and really got to grips with taking customers through the usual steps over the phone instead of face-to-face. I know many of our dealers have also introduced similar practices. I’m so proud to see our business and partners, in fact the industry as a whole, adapting to these new restrictive conditions.”

Tags : handicaresalesstairlifts
Alex Douglas

The author Alex Douglas

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