Handicare has launched HandicareLive, a new online training programme designed to help its dealer network emerge stronger from lockdown.
The sessions are a mix of commercial and technical topics which aim to benefit dealers by making their business more robust and able to weather the change in market conditions caused by COVID-19.
The first Virtual Assessment sessions are due to start later this week.
The company’s UK sales and marketing director, Paul Stockdill, said: “Our proven commercial training programme has helped our dealers to grow their business through sharing best practices developed by our direct sales team. In some cases, this has resulted in as much as a 250% increase in sales.
“Our aim is to help our partners improve in all areas of direct sales, which will be of benefit in all areas of their business for years to come. With COVID-19 lockdown measures in place it is difficult to provide face-to-face training, so it has provided us with the perfect opportunity to introduce online sessions. We’ve been inundated with booking requests which is a real sign of our partners’ confidence in our programme and the support it offers during these difficult times.”
Sales sessions include guidance about lead generation and enquiry handling, as well as help for dealers interested in developing virtual assessments while social distancing measures are in place.
There are also sessions on Handicare’s photosurvey tools which look to maximise the accuracy of a curved staircase survey whilst minimising the time needed to carry it out; an important consideration given the demand for reducing non-essential contact in customers’ homes.
In addition, technical sessions offer engineering teams the chance to refresh their installation skills for straight and curved stairlifts, while regular Q&A format workshops give direct access to Handicare’s experienced technical team for specific questions.
Stockdill added: “By taking part in HandicareLive, partners can demonstrate to customers they are continuing to invest in their skills and training, as well developing sales techniques which will have a positive impact on their ability to get ahead of the competition.”