Which other company (inside or outside the industry) do you most admire and why?
The NHS may not be everybody’s idea of an inspirational business but the truth is, if you overlook the current financing issues, which are particularly challenging, and focus on the thousands and thousands of individuals who actually make the business work you see a dedicated, compassionate, loyal, hardworking team. It is this energy and commitment I am particularly inspired by and seek ways to emulate in my businesses.
How long have you worked for your current employer and how did you get into the industry?
It’s been 22 years since my partners and I started Freerider. The biggest inspiration in my decision to start manufacturing mobility scooters was my desire to ensure my wife and business partner, Ju Yu, had access to a truly lightweight foldable scooter allowing for unlimited mobility when travelling on all forms of public transport from cars to trains and aeroplanes.
What do you most enjoy about working in the industry?
It may be a bit of a cliché but the truth is, I enjoy making a positive difference to people’s lives knowing full well that overcoming the challenges of life will directly benefit my wife and I.
What’s the hardest part of your job?
The biggest challenge I find is transferring my ideas into reality, not just from the manufacturing process but from the necessity of communicating and building a team with the same passion, commitment and vision I have.
What’s your biggest achievement in the industry to date?
On a more personal note, without question the developing and manufacturing of the Luggie transportable scooter that allows my wife the independence to travel. However, I am also immensely proud of Freerider achieving a reputation for building strong and very reliable products.
What’s the best piece of advice you’ve ever received?
Always listen to your customers! An example of this was back in Medtrade Atlanta 22 years ago when Sten Chesser from Keep Able visited our stand and he explained what he felt were weak points on our recently-launched Kensington scooter. I took on-board all the points he raised and now the feedback I get is how reassuringly strong our products are.