Gatwick Airport has put together a new independent panel to help assess the airport’s strategy and services for disabled passengers.
The Independent Gatwick Accessibility Panel (IGAP), which is made up of experts in the travel needs of people with reduced mobility, will look at the accessibility provision and services at the airport, setting new standards where necessary and building on the work already done by two existing groups; the Passenger Advisory PRM Group and the Accessibility Community Forum.
The panel will meet for the first time on December 19 and then at least twice every year following, with the minutes from each meeting published on Gatwick’s website.
Ann Frye, an international specialist in the transport needs of disabled and older people, will chair the group.
Chris Woodroofe, chief operating officer, Gatwick Airport, said: “This new independent panel of experts will help us set new standards and identify innovative opportunities where we can improve the service we offer to passengers with reduced mobility or other disabilities. The panel will also complement and build on the ongoing achievements of our Accessibility Forum and Passenger Advisory Groups. By consulting and engaging with such a broad range of experts, we want to make sure our accessibility services are the best they can be.”
Gatwick was the first airport to introduce a hidden disability lanyard scheme, and the first to open a sensory room. The Airport has also invested £2m in a new ‘premium-style’ lounge for passengers with reduced mobility and is expanding its existing range of Changing Places facilities, which include hoists and height-adjustable changing beds and sinks.