Falkirk Council has been recognised for becoming the first Scottish local authority to go live with an end-to-end digital telecare service.
Working alongside Falkirk Health and Social Care Partnership, the council has safeguarded its life and limb Mobile Emergency Care Service (MECS), which currently helps 4,000 vulnerable people live independently at home.
The council and partnership were awarded the Gold Level 1 Digital Telecare Implementation Award by the Digital Telecare for Scottish Local Government Programme, which acknowledges the service has been tested with a group of low-risk clients and migrated 20% of users to the fully digital service.
Martyn Wallace, Chief Digital Officer for the Digital Office for Scottish Local Government and the Senior Responsible Officer of Digital Telecare in Scotland, said: “Receiving the award is a significant achievement and robustly demonstrates the overall functionality and effectiveness of Falkirk Council and Falkirk Health and Social Care Partnership’s digital telecare solution. This enables them to confidently progress further on their journey and continue to share their learnings with other telecare service providers as leaders in the field.”
Pauline Waddell, Team Manager, MECS said: “Becoming the first council in Scotland to not only go live with an end-to-end digital telecare offering but also achieve recognition for it, is testament to the hard work undertaken to safeguard the critical service by all those involved in the project. It is only through their innovative thinking, collaborative working and quick decision making that the digital transformation of this service has got to this stage.”