Monread Lodge in Knebworth, Hertfordshire has been rated Requires Improvement after CQC inspectors found residents with unexplained skin tears and bruises.
Staff told the CQC they believed that the bruising and skin tears had been caused by agency staff not being sufficiently trained in safe moving and handling of people with hoists. They said they had seen a decline in incidents of skin tears since the service had stopped using agency staff.
The Maria Mallaband services was rated Requires Improvements in all inspection categories following an inspection last month.
The CQC said: “Staff were not sure if the unexplained injuries we identified across the home, such as skin tears and bruising were investigated and reported to external safeguarding authorities.
“In many cases these people could not communicate how they sustained these injuries or if they were cared for in bed there was no explanation on how they injured themselves.”
A Maria Mallaband spokesperson said: “Senior managers are supporting staff at Monread Lodge following the last CQC inspection, which took place in September 2017, in order to ensure that the necessary improvements are made and sustained.
“We are confident that we have made the necessary improvements and look forward to demonstrating this when CQC next visit.”