TPG DisableAids boss Alastair Gibbs is hoping to build on “mid-year gains” as Q4 looms after a turbulent 2020.
Speaking exclusively to AMP, the firm’s managing director explained how the COVID pandemic, Brexit and flooding this year has asked most businesses to adapt their operations and offering to ensure they can survive and thrive as the nation moves on and into 2021.
He said: “There is no doubt that 2020 will be a notable year in the history books, from early year flooding to Covid Pandemic and looming Brexit, it has tested to the extreme the core values of many businesses.
TPG are building on mid-year gains where some of our traditional competition chose to furlough too many of their staff and took their eye off the ultimate goal of delivering customer satisfaction.
“It became too easy to be swayed by hysterical media reporting that told us the end was near and we should all batten down the hatches and expect the worst.”
Adding: “Those of us that really understood our vulnerable and needy client base continued to fulfil our contractual obligations and picked up contracts from others without the foresight.”
TPG was established in 1985 by Tony and Pam Gibbs, and after three decades of trading growth, there is still a strong family influence in the business. Alastair Gibbs and Amanda Harrold (son and daughter) are now at the helm in partnership with Tony and Pam.
Looking at supply chains and how this affected the end customer throughout the last few months, Gibbs revealed: “There have been some supply problems and there have been some customer and staff protection issues, but none of this detracts from the fact that the basket of products we supply and maintain are collectively known as ‘Aids to Daily Living’.
“They are not Aids to Weekly or Monthly Living, and as such quality of life is massively affected by our quality of service. This is where distributors and retailers can really add value to the products. It is perhaps something that Manufacturers and Importers would do well to remember when they are considering going Direct to Customer.”
Gibbs concluded: “Sales of new product still have some making up to do, but the service delivery, that is most important to the users, has certainly made up the difference.”